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Shipping policy

Effective Date: 01/23/2025

1. Introduction

At Sweet Life Saunas ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, sweetlifesaunas.com

2. Shipping Destinations

  • Countries We Ship To for Free: The contiguous 48 United States.
  • Countries We Ship To for Cost to Customers: Outside the contiguous 48 United States
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping within the contiguous 48 states of the United States:
    • Sweet Life Saunas charges doesn’t charge shipping on any products within the contiguous 48 states. 
    • Outside of that territory, shipping rates vary by product size and weight. Shipping cost will be provided via email after initial purchase order for approval by customer.
    • Note: Shipping rates may increased further for remote or hard-to-reach locations.

4. Order Processing Time

  • Processing Time: Orders are processed within 3 days.

5. Estimated Delivery Time

  • Domestic Shipping: Standard Shipping: [e.g., 5-7 business days, depending on product]
  • Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, product manufacturer delays, or carrier issues.

6. Shipping Methods and Carriers

  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.

7. Order Tracking

  • Tracking Information: After your order has been shipped, you will receive an email containing a tracking number.
  • Assistance: If you have questions or need assistance with tracking, please contact our Customer Service at contact@sweetlifesaunas.com

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at contact@sweetlifesaunas.com
  • Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage: If your package arrives damaged you can refuse delivery and take photos of the damaged packaging and items. Contact us within 7 days at contact@sweetlifesaunas.com
  • Resolution: We will work with you to arrange a replacement or refund as appropriate.

9. Return and Refund Policy

  • Returns: Returns are accepted within 30 days of receiving your order.
  • Conditions for Returns: Items must be new, uninstalled, and in their original packaging.
  • Return Shipping Costs: Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

10. Incorrect Address

  • Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages: If a package is returned to us due to an incorrect address: We will contact you to arrange reshipment.

11. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: contact@sweetlifesaunas.com
  • Customer Service Phone: (855) 980-0809
  • Company Address: 394 Magnolia Lane, St Paul, MN 55127

12. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.